Shipping & Refunds Policy

We’re delighted you’ve chosen to shop with us. This Shipping & Refunds Policy outlines the details of how we handle order processing, delivery, returns, and refunds. Our goal is to ensure you have a pleasant and trustworthy shopping experience — every time.

Shipping Policy

Processing Time

All orders are processed within 1 to 2 business days after confirmation. Orders placed on weekends or public holidays are processed on the next business day. During busy seasons, processing may take slightly longer, but customers will be informed of any delays.

Shipping Locations

Shipping is available globally, including domestic and international destinations. If shipping is not available in your country at checkout, please reach out via the contact page for support.

Flat Rate Shipping

All orders are shipped at a flat rate of $25 USD, regardless of order size or location. This rate includes packaging, handling, and reliable courier delivery.

⏱ Delivery Estimates

Delivery times vary by location:

  • Domestic Orders: 2–5 business days

  • International Orders: 3–10 business days

  • Remote Areas: Up to 10 business days

Actual delivery times may vary depending on courier service performance, customs processing, or unforeseen disruptions.

Order Tracking

When your order is shipped, a tracking number and link will be sent to you via email or SMS (based on your notification preferences). This allows you to monitor your order status from dispatch to doorstep.

Customs, Duties & Import Taxes

For international orders, your country may impose customs duties, VAT, or import taxes. These fees are not included in the product or shipping prices and must be paid by the customer upon delivery.

Returns & Refunds Policy

We take great pride in the quality and presentation of every item. If something isn’t right, we’re here to help.

Eligibility for Returns

Returns are accepted if:

  • The item is unused, in original condition, and returned within 14 days of receipt.

  • The item was damaged, defective, or not as ordered.

  • You notify support within 7 days of delivery.

  • You provide valid proof of purchase (order number, confirmation email, or receipt).

Items returned without prior authorization or beyond the return window may not qualify for a refund.

How to Return an Item

To initiate a return:

  1. Submit a request via the contact page with your order number and a description of the issue.

  2. Attach clear photos if the product is damaged or incorrect.

  3. Once approved, return instructions will be provided.

  4. Repack the item securely and ship it back using a trackable method.

Return shipping costs are the responsibility of the customer unless the return is due to a shipping or product error.

Refunds

After receiving and inspecting the returned item, you will be notified of the refund status. If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note:

  • The $25 shipping fee is non-refundable, unless the return is due to our error.

  • Refund times may vary based on your payment provider.

Exchanges

Exchanges are accepted only for damaged or defective items. To request an exchange:

  • Contact support within 7 days of delivery

  • Provide proof of damage (photos or video)

  • If stock is available, a replacement will be sent at no extra cost

Order Cancellations

Orders can be canceled within 12 hours of being placed. After this window, orders may already be in processing or shipped and can no longer be canceled.

Lost or Damaged Shipments

If your package:

  • Was marked delivered but not received — please check with neighbors or local courier offices first.

  • Arrived damaged — report the issue within 48 hours with photo documentation.

  • Is missing items — contact support with your order details.

While we are not liable for packages lost after confirmed delivery, we will assist in resolving any issues promptly and fairly.

Policy Updates

This Shipping & Refunds Policy may be updated occasionally to reflect changes in service providers, regulations, or store operations. The most current version will always be available on this page.

Need Assistance?

If you have any questions regarding your order, shipping, returns, or anything else, please use the contact form provided on the website. Our support team typically responds within 24–48 hours, Monday through Friday.

Thank you for choosing us. Your satisfaction is our top priority — and every detail matters.